Teams4IT

Your hub for IT support and knowledge integrated into MS Teams

Take advantage of the collaborative tool most widely used by your staff, and offer them, with a single click in the same application: high-performance self-care, access to all support channels (call, chat, call-back) and use of the main functionalities of your ITSM (view of tickets in progress, creation of an incident, creation of a request).

Discover

IT Selfcare

Empower your users by making information accessible to them with our metasearch engine.

Query all relevant tools and knowledge bases directly from Microsoft Teams.

Solution-Teams4IT-1
Solution-Teams4IT-2

Simplified access to ITSM data

Make the three main ITSM functionalities available to your users from Microsoft Teams.

Allow your users to consult their current tickets, create a ticket or create a request.

Access to all support channels

Bring together all the support channels available to your users in a single interface in Microsoft Teams.

Let them choose their preferred channel: call, live chat, callback request.

Solution-Teams4IT-3

Simplified information flow

Facilitate access to information for your support and IT teams